FAQ

General Questions

What areas do you serve?

We serve all areas of Orange County, California.

What are your hours of operation?

Our office hours are Monday through Friday, 8am to 5pm. However, we often respond to inquiries outside of these hours. Our house cleaning services are available Monday to Saturday, from 8am to 6pm. Contact us for time special requests outside of these hours.

Who provides the supplies and equipment?

We bring all of our own supplies. If there are supplies that you would prefer us to use, feel free to let us know and we can use any supplies you leave out for us.

Do you use eco-friendly products?

Yes! Our maids use only green, eco-friendly cleaning products such as vinegar, baking soda, and commercial green products from brands such as Seventh Generation, Method, Clorox Green Works, and Simple Green.

What are your prices?

Our house cleaning prices are priced at a flat rate, depending on the number of bedrooms in your home.  Please see this page for a current list of prices.

What does the flat rate pricing cover?

The flat rate pricing covers a thorough cleaning of your home based on a reasonable level of dirtiness. It does not cover extremely dirty/messy homes, abandoned homes with significant amounts of trash left behind, or homes that appear as if they could be on an episode of Hoarders. If, at the start of a job, we determine that your home is going to take longer than what we expect for a house of similar size, we will contact you to talk about adjusting the price, or prioritizing cleaning. We will not bill for any additional cost without your prior approval.

What is your Satisfaction Guarantee?

Within 24 hours, if you are not satisfied with your cleaning, please let us know, and we will come and re-clean the areas you were unsatisfied with. If you are still unsatisfied with the cleaning, we will refund you your money.

Do I need to sign a contact?

We do not require you to sign any contract. You may cancel service at any time. OC Green Clean also reserves the right to cancel your service at any time.

How will you get into my home?

Clients who cannot be home for the house cleaning will often give us a key to their home or a code to the garage, or may put a key in a lockbox. Please specify on the booking form how we will be able to get into your home. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, we will have to charge a lockout fee of $50.00.

Do you do move-in and move-out cleaning?

Yes! We can prepare your home for you to move in, or for the next person to move in.  Just check the box on the booking form to let us know.  Due to the additional time and care it takes for a move-in or move-out clean, we charge an additional fee for these types of home cleanings.

What don’t you do?

Our housekeepers may not climb higher then a step stool, work on the second story outside your home, prepare meals, provide any pet or children related services, wet wiping light fixtures, putting away dishes & plant care.  Also, we cannot use our own vacuum cleaners if there is an insect infestation in your home.  We reserve the right to decline a job if we feel that it poses a safety risk to our maids.  We also do not do grout cleaning in kitchen and bathroom floors.  Please contact a carpet/tile specialty company for grout cleaning.

The Day of Service

Do I need to be home?

You do not have to be home in order for us too clean your home. In fact, many of our clients are usually not home when the cleanings are done. One way to let us in is to leave a key for us in a lockbox and let us know the combination ahead of time. Please make sure to disarm your alarm system or provide a code for us to enter.

Do the cleaners bring their own products and equipment?

We provide all equipment and supplies.

What should I do before your arrival?

If possible, we would appreciate if items were picked up off the floor, and that dressers and counters were organized before we arrive.  This allows the cleaning staff to clean more thoroughly, and will prevent our staff from putting away items in places where you may not be used to finding them. Also, please secure cash, jewelry and other small valuables.  We also ask in the summer months if you could set your air conditioner to a comfortable temperature.  In the winter months we would appreciate the heater to be set to a comfortable temperature, as well.

How many people will clean my home?

We will typically send a team of two maids.

How long will my cleaning take?

For a standard cleaning, we estimate 1 hour per bedroom (i.e. a 2 bedroom house would take about 2 hours), but we do not specify a length of cleaning. We clean until we are finished and the home is marvelous.

What if something is missed or not cleaned properly?

You may call or email us within 24 hours and we will correct anything that needs to be cleaned at no additional charge. If you are still not satisfied, we will refund your money.

Pricing/Payments/Cancellations

How much will it cost?

We operate on a flat rate pricing system, based on the number of bedrooms in your home. Prices will also vary depending on any extras you add to your cleaning. Please see our price rates here. We reserve the right to refuse the job or re-quote if the house is extremely dirty, messy, or looks like it could be on an episode of Hoarders! But be assured that we will not bill for any additional cost without your prior approval.

How do I pay you?

We are currently only accepting debit/credit cards through our online booking system.

Is it safe to use my credit card over the Internet?

Yes. Our credit card processor uses 256-bit encryption to encode your credit card information so it is safe from hackers. This is the same level of encryption used by American banks to secure all of our private financial data.

What if I want to cancel a scheduled cleaning?

Please contact us no later then noon the day before your scheduled cleaning. Cancellations later than 5pm the day before are subject to a $25 cancellation fee.

Should I tip the workers?

Tipping is neither required nor expected, but always appreciated. If you choose to leave a tip, cash is the preferred method. Please place it in an envelope clearly marked for the cleaner.